Privacy Policy

Effective Date: [12 May 2023]

At Al-Khattat Platform, we value your trust and strive to protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and related services (collectively referred to as the “Platform”).

By accessing or using the Al-Khattat Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

Personal Information:

  • Name, email address, phone number, billing/shipping address.

  • Account login details upon registration.

Payment Information:

  • Payment card details, bank account information, and transaction history.

  • Payments are processed via secure third-party providers; we do not store your full payment details.

Order and Purchase Details:

  • Products purchased, order history, shipping details.

Technical and Usage Information:

  • IP address, browser type, operating system, device identifiers.

  • Browsing activity on our Platform (pages visited, time spent, clicks).

Communication Data:

  • Messages, inquiries, customer service correspondence.

2. How We Use Your Information
We use your information to:

  • Process and deliver your orders.

  • Provide customer support and resolve issues.

  • Improve our Platform, products, and services.

  • Send promotional offers, updates, and marketing communications (you can opt out anytime).

  • Prevent fraudulent transactions and ensure Platform security.

  • Comply with legal obligations.

3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Such as payment processors, shipping companies, IT service providers.

  • Business Partners: Vendors, artisans, and suppliers whose products you purchase.

  • Legal Authorities: If required by law or in connection with legal claims.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Remember your preferences.

  • Track Platform performance and enhance usability.

  • Personalize your shopping experience.

You can manage cookies in your browser settings, but disabling them may affect your experience.

5. Data Security
We apply industry-standard security measures to protect your data. However, no electronic method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw your consent to data processing.

  • Request a copy of your stored data.

To exercise these rights, contact us at [Enter contact email].

7. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated in this policy or as required by law.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”